[Added] Support is down

Javier Galeote
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Topics: 2
Replies: 2
Joined: 26/02/2016

What type of support is this? Tickets opened without any answer in more than 6 months!!!

Don't sell WHMCS modules if you are not supporting them.

 

23/10/2017 17:29:48

Ali Dali
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Topics: 1
Replies: 2
Joined: 19/12/2017

Same here, i have pay with PayPal and i didn't receive anything !!!!

26/12/2017 21:58:45

Jesse Davis
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Topics: 1
Replies: 4
Joined: 10/10/2012

It's the same story. requested support no answer. Thought they might be busy so I Fast Tracked it. The only thing fast was how it went from my account to theirs. still no answer. So to anyone thinking of using any of this software BEWARE YOU ARE ON YOUR OWN.

UNLESS I GET SOME ANSWERS,  I WILL KEEP WRITING to try and save someone else from loosing money and time.it has been over 2 months since I fast supported my ticket and so far every couple of days I get a response to the effect my ticket has been escalated to another level,I did not know that there were so many levels, LOL, Next level I will have GODS ear I think!

Maybe I will get an answer then.

03/02/2018 18:44:48

Jane Williams
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Replies: 1
Joined: 01/02/2016

I wish i had read about the no support before i purchased!!!

Grrrr.  paypal invoices not being marked as paid, no access to my products and support... lol might aswell be on mars!

05/02/2018 18:37:59

Jesse Davis
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Topics: 1
Replies: 4
Joined: 10/10/2012

It is February and I have had a support ticket on FAST TRACK since December. It has been escalated so many times (with the same message I might add) THE POINT IS THIS....SUPPORT PACKED THERE BAGS, LAST THING PACKED WAS MY $10.00 US, I AM AFRAID WE ARE GOING TO HAVE TO FIX IT ALL OUR SELFS. SO ANY ONE WITH ANY FIXES POST THEM. OR POST A LINK TO THEM AS WHO KNOWS HOW LONG THIS WILL BE UP BEFORE IT TOO GOES FLATLINE..

12/02/2018 16:37:00

Terry Robertson
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Topics: 2
Replies: 10
Joined: 25/05/2012

i just reuested all my modules be terminated as for the last 12 months open tickets and all you get every 3 days is

 

'We are very sorry for your wait, we are doing our best to get back to you regarding this issue.

You ticket has been escalated and assigned to a member of our priority support team, who will answer your query ASAP.

Regards'

 

strange as this is onle 1 man, so no idea who it is being escalated too, but never get any reply and they still want you to pay every 12 months for support and updates.

Sorry but no way am i doing this.

 

 I know that whmcsservices has tried to approach lee to take over his modules, but they are having no luck 

18/03/2018 21:47:38

Matt Unsworth
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Topics: 0
Replies: 3
Joined: 13/08/2018

I got a few replies via their facebook page, but then silence when I said the addon still does not work on my WHCMS. I need the addon I purchased to do as it is supposed to. I am glad I did not buy the fast track as I would not be replied to anyway. I am not sure what they are playing at but this whole thing is a joke.

22/08/2018 10:56:08

Terry Robertson
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Topics: 2
Replies: 10
Joined: 25/05/2012

been years now since any reply.

my last ticket with then was auto closed on 17/02/2018 but this was started on 29/03/2017 and every 2 days all i got was

'We are very sorry for your wait, we are doing our best to get back to you regarding this issue.
You ticket has been escalated and assigned to a member of our priority support team, who will answer your query ASAP.
Regards'

but as this is a 1 man operation 'Lee Mason' i have no idea who these tickets were being esculated too (maybe the invisable man)

22/08/2018 11:11:30

Matt Unsworth
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Replies: 3
Joined: 13/08/2018

It is crazy really, the module I purchased did not work from day one. I am not asking for a refund so I can buy a module that works.

22/08/2018 11:15:28

Matt Unsworth
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Replies: 3
Joined: 13/08/2018

I have also messaged the main company facebook for Gambit Nash, I need my refund asap.

If I do not get one soon, I will be letting hell loose on social media, their reviews, other websites they are mentioned in and will look at hiring someone to get my money back.

I know it sounds silly, but I am running my business at a loss and needed the module to boost the site content etc so I could add more details and make the WHMCS template more user friendly...

22/08/2018 11:19:51

Terry Robertson
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Topics: 2
Replies: 10
Joined: 25/05/2012

I have also messaged the main company facebook for Gambit Nash, I need my refund asap.

If I do not get one soon, I will be letting hell loose on social media, their reviews, other websites they are mentioned in and will look at hiring someone to get my money back.

I know it sounds silly, but I am running my business at a loss and needed the module to boost the site content etc so I could add more details and make the WHMCS template more user friendly...

By Matt Unsworth

i have tried social media and other forums etc. is i a member of and this does not do a thing, he still ignores you.

 the last ticket reply i have from him is 09/08/2017  and since then i have had 8 tickets opened with issues etc. and no replies apart from the auto message.

In the end i removed all his modules from my WHMCS as most failed as they were not upgraded when WHMCS was upgraded, i did a mass paypal claim for non delivery and won and got a good bit of my money back , but even then the modules still remained active, as i set up immediate cancell requests and even these ignored as modules still active.

I think his business is dead now as no one has heard from him in a couple of years from anywhere

22/08/2018 12:23:39