Not every business provides support round the clock, and not every customer understands this. This module gives you control on when your departments are 'open' by allowing you to set down to the minute opening hours for each department.
Providing your opening hours is vital in managing response expectations.
Per Department, Per Day Opening Times
Tailor Your Opening Times For Each Support Department In WHMCS
Depending on your support team, some departments may be open at different times, and on different days.
With the Opening Times Module, the flexible time system makes tailoring each department a breeze.
Multiple Opening Times Per Day
Give Your Support Team A Dinner Break? Now You Can Comminicate This Information To Your Clients
You could just choose to set a standard
09:00-17:00 opening time for your support team.
With the Opening Times modules you have the ability to provide much finer grained control. Say for example your closed for lunch and run a late shift too. Just separate your opening times with the
| character and the module will do the rest:
Custom Closed Content
With Smarty Template Support, Provide Tailored Messages For Each Department When Closed
Using the TinyMCE editor you can create a client friendly message to notify clients your currently closed, managing expectations.
With Smarty Support you can use any template variables, including those defained by the module itself.
Support Area Sidebar Widget
Display Your Client Message, Right In The Ticket Area Sidebar
Now you have created your message, its time to display it. When a client opens or views a ticket and the Support Department is closed, they will be shown the closed sidebar widget with the content you have created.
Opening Times Template Variables
Go Even Further With Smarty Template Variables Avaialble To Use Anywhere
With the opening times, custom message, and closed/open variables available for every department, on every page of your site. You can take advantage of this information for customisations.
Already using the Custom Content or CMS Modules? With these opening times variables available the power is in your hands.
Opening Times Emails Variables
Enhance Your Client Emails With Opening Time Information
To compliment the Template Variables feature, all of those variables are also available in any of your Email Templates.
Especially useful in the Support Ticket Emails let your clients know when your open.
Extensive Help Content
Module Help Right In Your Admin Area
Unsure or need some guidance on a module feature? Hit the help icon and view our extensive help material for the module.
The help content is updated as we add new features, or when a query becomes common. With automatic updates this new content will get delivered right into your admin area.
If the help guide isn't enough our eager support team are happy to help, open a ticket and we will do our best to help.